Shipping policy

Orders & Lead Times

All items are prepared in small batches to maintain freshness and presentation.

• Afternoon tea orders and event bookings require at least 4 days’ notice
• Shipped orders require 2–3 business days for preparation before dispatch
• Orders are confirmed only after full payment is received

Shipping & Delivery

We package all orders with care to preserve quality during transit.

• Delivery times vary by location and carrier
• Once shipped, we are not responsible for carrier delays
• Customers must provide accurate shipping details

Additional fees may apply for incorrect or incomplete addresses.

Perishable Goods

Our products are perishable and made to order.

• Items may arrive chilled or frozen to ensure freshness
• Proper storage and handling upon delivery are the customer’s responsibility
• We cannot guarantee quality if products are not handled as instructed

All sales are final due to the nature of perishable goods.